AI consulting and systems integration

TECHNOLOGY CONSULTING

you avoid mistakes, save time and budget

• Developing a strategy to transform company business processes using generative AI.
• Guiding the development and launch of turnkey pilot AI projects—from idea to working business tool.
• Mentoring IT teams on architecture, stack selection and scaling of AI systems.

DEVELOPMENT AND IMPLEMENTATION OF AI SOLUTIONS

you gain tools for growth and competitiveness

• Creating AI agents that cover routine operations across all areas of the company.
• Adapting information systems to the “new internet” of AI agents—making information about your products and services available to global neural networks. Transitioning from disparate APIs to standardized MCP servers.

CORPORATE TRAININGS AND COURSES

you gain experience applying and developing AI solutions for the company's tasks

• Training top management and leadership teams on applying AI in key areas; facilitating strategic sessions.
• Building the technical team's skills to deploy in the company, develop in-house AI solutions, and support neural network infrastructure.

SECURE CORPORATE AI SOLUTIONS

Deployment on the client's local servers (on-premises) in compliance with information security laws and personal data processing requirements

[INFORMATION SECURITY] CLOSED PERIMETER AND COMPLIANCE

Your data never leaves the company's secured perimeter
Local (on-premises) deployment of neural models on your servers with one-way or no Internet access

[CORPORATE POLICIES] COMPLIANCE WITH RULES AND INTERNAL STANDARDS

Neural models use corporate templates and procedures in their work
Enriching neural models (LLM+RAG) with corporate regulations and standards. Automatic adherence to internal requirements and procedures.

[SEAMLESS INTEGRATION] PHASED IMPLEMENTATION WITHOUT STOPPING PROCESSES

Strengthening the existing IT landscape with new capabilities and functions of neural models
Developing connectors (MCP Server) to integrate neural models with existing company information systems (ERP, CRM, BI, websites, databases).

AI ASSISTANTS

Start with solutions with proven effectiveness

CONVERSATIONAL VOICE AND CHAT AGENT FOR CONTACT CENTER

Handles both voice and text inquiries with high accuracy in understanding context and intent. Integrates with CRM systems, follows corporate communication style, and smoothly hands off complex cases to live agents

• SALES
• OPERATIONAL EFFICIENCY
• CUSTOMER SERVICE

• independently resolves up to 70% of routine requests
• reduces staff workload
• cuts hold time by 65%
• reduces average resolution time by 40%
• analysis of inquiries provides valuable insights to improve products and processes

GENERATING COMMERCIAL OFFERS BASED ON DEEP PERSONALIZATION

Uses client data and needs to prepare targeted proposals. Considers industry specifics, relationship history, and competitive landscape to craft an offer with relevant cases and justified value

• SALES
• MARKETING
• KNOWLEDGE MANAGEMENT

• proposal preparation time is reduced by 85%.
• conversion of proposals to deals increases by 25–30%
• managers are freed up for more productive client work
• corporate document formatting standards are observed

AUTOMATION FIRST LINE PROCESSING INCOMING CUSTOMER REQUESTS

Combines incoming requests from all sources (email, web forms, messengers, social networks) into one stream. Identifies the essence, categorizes it, and routes to the right specialist or issues a template solution

• SALES
• OPERATIONAL EFFICIENCY
• CUSTOMER SERVICE

• initial response time drops by an average of 80–90%
• missed requests trend toward zero
• detects recurring issues and fixes them at the system level
• employees are freed from monotone work to focus on complex, non-standard situations

CLASSIFICATION AND DISPATCHING OF SUPPORT TICKETS

Determines category, complexity, and priority of tickets in real time. Self-learns on your historical data, adapts to industry terminology, and integrates with any ticketing systems

• INTERNAL SERVICE
• COST REDUCTION

• cuts ticket handling time by 40%
• correct routing on the first attempt in 95% of cases
• improves SLA while reducing operating costs
• freeing skilled specialists from routine triage boosts their productivity and motivation

EVALUATION OF CUSTOMER SATISFACTION BASED ON CONTENT ANALYSIS OF INQUIRIES

Analyzes all feedback types, identifies key topics, emotional triggers and hidden trends via structured dashboards and reports. Structures data by products, regions, customer segments

• STRATEGY
• QUALITY CONTROL
• CUSTOMER SERVICE

• supports strategic decisions and tactical improvements
• identifies product and process pain points early
• NPS and other satisfaction metrics rise by 30–35% thanks to prompt reaction to discovered issues
• reduces churn through proactive actions based on deep understanding of audience needs

CREATING COMPREHENSIVE REPORTING WITH GENERATION OF ANALYTICAL INSIGHTS

Collects data from multiple sources, builds reports and generates analytical conclusions. Detects anomalies, trends, correlations that standard analysis may miss, and suggests possible solutions

• INTERNAL SERVICE
• OPERATIONAL EFFICIENCY

• transforming data into valuable business insights
• expanding analytical support of operations
• reducing costs of report preparation
• increasing data processing speed while keeping information objective; providing a comprehensive situation assessment.

CASES AND RESULTS

Every AI experience today is preparation for revolutionary changes tomorrow

[SALES] NEW REVENUE SOURCE

for a B2B company through creating an AI system for automatic tender analysis
Increased relevant deals by 30% in target international markets across 7 countries in ASEAN, Middle East & South America.

[OPERATIONAL EFFICIENCY] 50% COST REDUCTION

for a high-load online platform by developing a multi-layer anti-spam system
Using generative AI and visual analysis models we eliminated manual moderator work, reduced load on media platform support teams, and increased user trust and retention.

[TECHNOLOGY LEADERSHIP] LAUNCHING AN AI UNIT FROM SCRATCH

for an IT company via a comprehensive development program
Complete transformation: from business strategy design and team training to launching a new line that became an independent profit center.

[STRATEGY] PRODUCT AI STRATEGY

for a cybersecurity vendor, setting the development vector two years ahead
Developed concepts for new products (AI assistants for CISOs, code threat detection), laying the groundwork for technological leadership and greater value for end customers.

[INTERNAL SERVICE] ROADMAP FOR 12 AI INITIATIVES

for a federal-scale enterprise client, an AI-first approach was designed and is being implemented
Focused company resources and reduced labor of the relevant department to deliver quality internal service.

[CONTINUOUS DEVELOPMENT] LEADING AND DEVELOPING THE AI INDUSTRY

as a strategic advisor to tech companies and AI solution vendors
Ongoing participation in product sessions and industry conferences; helping craft roadmaps and architectures for office AI assistant platforms. Sharing expertise in MBA courses.

ABOUT US

IRIDIUM

Team with 20+ years of experience delivering IT projects of varying complexity in B2B and B2G sectors
We will help you implement artificial intelligence in your business

TELL US ABOUT YOUR TASK

We can do big projects—even huge ones—but prefer clear, short steps where each checkpoint delivers a working product.
We'll figure out what you actually need, why and for what, and explain what can be done, how much it will cost, pros and cons, so you get the desired result.

• WE IMPLEMENT LLM AND RAG
• "COLD" SALES
• DOCUMENT FLOW, SECRETARIAT
• PERSONALIZED CONTENT
• MARKETING
• ADAPTATION
• TRAINING, PERSONNEL ASSESSMENT
• ROUTE OPTIMIZATION
• CARGO CONSOLIDATION
• CONTACT CENTERS
• USER SUPPORT

Do you have any questions?